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عمومی::
مدیریت خدمات کسب و کار
BMC would apply integration innovation to the category of data center management, transforming it into something he termed Business Services Management, or BSM, something that required BMC to provide end-to-end coverage for monitoring, analyzing, and remediating IT operations across a diverse landscape of vendors and devices, including the ability to prioritize IT responses based on how seriously IT problems were harming the end-users' business operations.
It proposed a new trajectory for the category, and it positioned BSM as a fulcrum upon which the category could pivot.
BMC's key departure from the norm was to forego buying up aging installed bases for their maintenance revenues and instead to acquire more-modern software assets that could contribute directly to the end-to-end architecture needed to fulfill the BSM vision.
Because Beauchamp continued to articulate the bigger BSM vision, many of these executives stayed past their earn-outs to participate in it.
BMC's BSM architecture allowed IT organizations to convert this process to a self-service, self-provisioning utility, saving all involved considerable grief.
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